Changing deposit providers sounds like a leasing decision. Then someone asks what happens to residents who already paid, a claim from last month, or a policy that renews next week.
Those are the details to settle before changing the enrollment link.
We recommend Beagle for property managers who want a deposit alternative alongside insurance verification, resident follow-up and broader program management.
Either way, separate the decision for new leases from the plan for existing residents and claims. Moving your portfolio to a new provider does not automatically transfer an old policy, refund its fees or move its claims to the new company.
First, check what “Rhino” means on your portfolio
Rhino now operates under the Greenlight Rent name. Its current website identifies the deposit-alternative agency as Rhino New York LLC doing business as Greenlight Rent.
Jetty also belongs in that picture. Greenlight’s Consolidated Platform FAQs, updated October 9, 2026, say new security-deposit-alternative policies go through Greenlight as Jetty programs are phased out. Existing Jetty policies retain their pricing and coverage, and claims still go through the Jetty claims site.
So Jetty is not a separate new-provider alternative to Rhino in the way an old comparison article might suggest. A single portfolio can still have different policy forms and servicing instructions behind the names.
Start by identifying each resident’s actual product. Keep the policy or bond number, selected amount, relevant dates and claims contact with the lease record. The name on a portal login is not enough.
Which alternative solves your problem?
| Option | When it makes sense | What to compare before choosing |
|---|---|---|
| Beagle | You want deposit choices within a wider resident-program and insurance workflow | Selected eligible losses, resident fee, claims responsibilities and portfolio setup |
| Rhino / Greenlight | Your team is satisfied with the existing deposit program and its workflow | Actual policy, renewal, cancellation and claims terms for each resident |
| A traditional cash deposit | Residents prefer refundable funds and your team can handle custody, deductions and returns | Upfront cost, required notices, return deadlines and accounting work |
| Obligo | You want to evaluate a billing-authorization model rather than insurance or a bond | Authorization amount, service fees, charge review, resident repayment and closure process |
Obligo’s FAQ says its service is not insurance or a surety bond. The deposit-free option uses a billing authorization; its nonrefundable service fee does not pay the resident’s eventual move-out charges. That makes it a different model to evaluate, rather than another policy with a different logo.
Our security deposit alternatives guide explains the different structures, and our provider comparison covers the broader market. Here, the useful question is what you want to improve about the program you already run.
Why we would choose Beagle
If your staff are already chasing insurance documents, handling deposit questions and keeping separate enrollment records, replacing only the deposit vendor leaves much of the work in place.
Beagle for property managers brings insurance verification, resident follow-up and program management into one platform. Your team can review policy information, see records that need attention and coordinate the next step across properties. Deposit enrollment and proof of renters insurance remain different records; they should not be mistaken for the same protection.
Our security deposit alternative gives residents a nonrefundable monthly option alongside a traditional cash deposit. Eligible move-out damage can be reimbursed up to the selected limit after claims review. It does not insure residents or their belongings. Compare the actual agreement for resident obligations and any unpaid-rent benefit you need.
We also plan setup around your existing operation. Our FAQ lists direct connections with Yardi Voyager, Rent Manager and Rentvine. For other software, we confirm the workflow with your team rather than assuming every task will sync.
There is a relevant example in Wixer’s customer story. The anonymized customer managed a portfolio of nearly 30,000 units during its 2021–2024 insurance and waiver rollout. As acquisitions brought different offices and systems together, it used a shared workflow to review insurance and manage resident choices.
That is where Beagle makes the strongest case: helping the next property join a process your team already understands. Your deposit program becomes part of that work, with its own terms and responsibilities clearly assigned.
How to switch without mixing up residents, fees and claims
1. Agree what happens to new leases first
Choose a launch date for new enrollments after the new proposal, lease documents and billing setup are ready. Tell leasing staff which option to offer to applications already in progress, not just applications arriving after launch.
Before the first resident signs, run through one complete example: the resident chooses an option, receives the right disclosures, pays the right amount and appears correctly in your records. Confirm the selected protection has actually started.
At Beagle, the onboarding plan covers resident communications, billing and claim responsibilities. The program agreement sets the term and cancellation conditions; our deposit program page explains what to review before launch.
2. Give existing residents their own transition plan
An existing resident is not a new enrollment. They may have paid an upfront premium, be making monthly payments or have protection that continues through the tenancy.
Decide whether each group will keep its current arrangement, change at an agreed renewal point or move after an approved replacement is in place. Confirm the lease, required notices, resident consent and program rules before adding a charge or ending an arrangement.
The current products already behave differently: Greenlight’s Jetty-versus-Greenlight guide says Jetty Deposit generally continues through the tenancy, while Greenlight Deposit has annual renewals. A lease renewal alone is not proof that an old policy ended.
Resident rights can also shape the plan. For example, Florida’s fee-in-lieu statute requires a written agreement and gives residents a cash-deposit choice under that structure. Have the proposed arrangement reviewed for the properties where you will use it.
3. Keep someone responsible for the old program
Ending new enrollments does not finish the old work. Keep a named person responsible for open claims, later move-outs, cancellation requests and access to the former provider’s portal.
The dates matter. Greenlight’s claims guidance uses a 60-day reporting window from the earliest of lease termination, vacancy or coverage expiration. Its product comparison lists 120 days after move-out for Jetty Deposit. Record the deadline that applies to the resident’s actual policy. A reporting window does not extend coverage to losses after the policy ends.
Keep the signed lease, ledger, inspections, photographs, invoices and resident correspondence together. Jetty’s claims instructions also require a reasonable attempt to recover the balance from the resident before filing. New software does not remove an old claim requirement.
4. Check cancellation before you approve it
Do not use cancellation as a shortcut for moving data. Confirm what happens to existing losses, future protection, resident payments and any refund first.
Greenlight’s cancellation instructions say a request can process after seven business days without a property response, and a cancelled policy cannot be reinstated. Make sure those emails reach someone who can act on them. Its claims guidance also warns against approving cancellation when you have a claim to file.
The provider agreement, individual resident policy and property billing are three things to reconcile. Closing one does not necessarily close the other two.
5. Check the first bills and the first move-out
Review the first billing cycle for missed enrollments, duplicate charges and residents still paying the former provider. Tell residents what changes, what stays active and whom to contact about a charge.
Then test the move-out workflow with the staff who will actually use it. Who inspects? Who sends the balance notice? Who submits the claim or charge? Who records a payment or resolves a dispute?
Give each task an owner and check the process with your on-site team before launch.
Compare the resident’s full cost, not just move-in cash
A small monthly payment can be helpful without being the cheapest choice over a long tenancy. Ask each provider for the initial charge, recurring fee, renewal changes and cancellation or refund terms. Compare 12, 24 and 36 months using your actual proposal.
Keep any potential move-out balance separate from those fees. The Greenlight product guide says residents remain responsible for damage and unpaid rent under its products. Beagle’s selected agreement sets the resident’s obligations. Paying an enrollment fee is not the same as settling a future balance.
Explain that distinction before the resident chooses. It prevents a much harder conversation at move-out.
Bring us the program you want to improve
Send us your current agreement, a summary of active residents and claims, the software you use and the work your team wants to make easier.
We can review Beagle’s deposit option alongside the insurance and resident workflows around it, then agree a practical rollout for your portfolio.
Frequently asked questions
Not as a separate new-provider choice. Their programs are being consolidated under Greenlight Rent. Existing Jetty policies continue with their own servicing and claims instructions, so keep those records even when the portal changes.
Explore Beagle’s deposit alternative
Review the program mechanics, resident choices, and state-specific considerations before deciding whether it fits your portfolio.